Question 1

How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?

Accepted Answer

Correct answer: C

Question 2

Which action should a Renewals Manager take first?

Accepted Answer

Correct answer: D

Question 3

A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and
simplified proposal. Which Cisco offer should be suggested to the customer?

Accepted Answer

Correct answer: D

Question 4

What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)

Accepted Answer

Correct answer: B

Question 5

What is the first recommended action for a Renewals Manager?

Accepted Answer

Correct answer: C

Question 6

During which activity of the renewal process would an RM provide an appropriate co- termination timeframe and gain required internal approvals?

Accepted Answer

Correct answer: C

Question 7

What is the main purpose of CCW-R?

Accepted Answer

CCW-R stands for Cisco Commerce Software Subscriptions and Services, which is a tool that allows customers and partners to quote, order, and manage their
service contracts and software subscriptions from one place. CCW-R enables users to create new or renew technical services and software subscription quotes,

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submit approved orders, and manage their contracts. CCW-R also provides features such as co-terming, contract alignment, service level changes, and deal
discounts.CCW-R is designed to simplify the renewal process and enhance the customer experience

Question 8

Which critical task must be performed during the Qualification phase?

Accepted Answer

Correct answer: A

Question 9

Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

Accepted Answer

Correct answer: A

Question 10

What does the Customer Experience Lifecycle approach enable partners to do?

Accepted Answer

Correct answer: B