Question 1

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each
appear on separate tabs when reviewing an account. Which type of page should the administrator create?

Accepted Answer

Lightning record page is a type of page that should be created to meet this requirement. Lightning record pageallows an administrator to customize the layout and
components for a specific object record page in Lightning Experience or the Salesforce mobile app. To create tabs for account details, related lists, and chatter
feeds, use the Tabs component in the Lightning App Builder and drag the desired components to each tab. References:
https://help.salesforce.com/s/articleView?id=sf.app_builder_record_page.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.app_builder_tabs.htm&type=5

Question 2

An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called
Direct Manager.
What should the administrator do to fulfil the request?

Accepted Answer

Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform
some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct
Manager.References:https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&typ e=5

Question 3

AW Computing would like to improve its Case Lightning record page by including:
• A filtered component to display a message in bold font when a case is saved as acriticalrecord
type.
• A quick way to update the account status from the case layout.
Which twocomponents should an administrator use to satisfy these requests?
Choose 2 Answers

Accepted Answer

A related record component is a type of component that allows users to view and edit fields from a parent record on a child record page without leaving the page.
For example, a related record component can allow users to update the account status from the case layout by selecting an account record from a drop-down list.
A rich text component is a type of component that allows users to display formatted text on a record page using rich text editor tools such as bold font, bullet
points, images, and links. For example, a rich text component can display a message in bold font when a case is saved as acriticalrecord type by using conditional
visibility rules. References: https://help.salesforce.com/s/articleView?id=sf.lightning_page_components_related_record
.htm&type=5https://help.salesforce.com/s/articleView?id=sf.lightning_page_components_ri ch_text.htm&type=5

Question 4

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request? Choose 2 answers

Accepted Answer

A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy.
A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References:
https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5https://hel p.salesforce.com/s/articleView?id=sf.admin_userperms.htm&type=5

Question 5

Universal Containers (UC) customers have provided feedback that their support cases are not
being responded to quickly enough. UC wants to send all unassigned Cases that have been open for

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more than two hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?

Accepted Answer

Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria,
such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email
notifications to the support manager or other recipients.References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

Question 6

New leads need be routed to the correct Sales person based on the lead address.

Accepted Answer

Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign
leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new
lead owners or other recipients.References:https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5

Question 7

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that
generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its
budget for the year.
Which AppExchange item should help the administrator to meet the request?

Accepted Answer

Flow Solutions are pre-built flows ortemplates that can be installed from AppExchange and customized to meet specific business needs. For example, Flow
Solutions can provide common use cases such as lead generation, document generation, payment processing, and more. In this case, the administrator can use a
Flow Solution that provides a mortgage calculator and generates leads for loans. Flow Solutions are easy to install and configure, and can help save time and
budget for projects.References:https://help.salesforce.com/s/articleView?id=sf.flow_solutions.htm&typ e=5

Question 8

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded
login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?

Accepted Answer

To make sure that all of the Salesforce users log in using the branded login URL after deploying my domain, and give them a grace period for updating their
bookmarks, the administrator should set the Redirect policy to Redirect with a warning to the same page within the domain. This will redirect users who try to log in
from https://login.salesforce.com or another domain to https://nto.my.salesforce.com, and show them a warning message that they need to update their
bookmarks. Setting the Login policy or preventing login from https://login.salesforce.com will not redirect users or give them a warning. Filtering with Form Factor
will not affect login URL. References:https://help.salesforce.com/s/articleView?id=sf.domain_mgmt_redirect.htm&typ e=5

Question 9

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks theadministrator
to reset their password.
Which two options should the administrator consider when resetting the user’s password? Choose 2 answers

Accepted Answer

Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You
can use page layout editor to make fields editable or read-only on page layouts for different profiles or record types. After resetting a password, the user may be
required to activate their device by entering a verification code sent to their email address or phone number before they can log in to Salesforce. This is a security
feature that helps prevent unauthorized access to Salesforce from unknown devices or browsers. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5https://hel p.salesforce.com/s/articleView?id=sf.identity_verification.htm&type=5

Question 10

User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to
use?

Accepted Answer

Component visibility filters are a way to make the record pages more dynamic and easier to use by showing or hidingcomponents based on certain criteria. For
example, users can see different components based on their profile, role, record type, or field
values.References:https://help.salesforce.com/s/articleView?id=sf.app_builder_component_visibility.htm&type=5