Question 1

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project
stakeholders are aligned with the project team on
deliverables?

Accepted Answer

Correct answer: B

Question 2

Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized
ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to
reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may
change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

Accepted Answer

Correct answer: C

Question 3

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field
service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales
orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

Accepted Answer

Correct answer: A

Question 4

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that
the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

Accepted Answer

Correct answer: A

Question 5

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and
new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

Accepted Answer

Correct answer: ADE

Question 6

A Solution Architect has been hired to help design and implement a quoting solution for AC Computers on Salesforce to support omni-channel selling. During
discovery with the client, the Solution Architect learns AC Computers currently uses spreadsheets to manage its pricing and product catalog, which includes
thousands of SKUs with a variety of attributes that determine pricing. The current quoting process is long and tedious because it requires a sales representative to
find individual products and manually input that information into Salesforce.
The Sales team complains that they are spending too much time searching for the right product and Product Management is spending too much time trying to
manage SKUs. AC Computers wants to move away from manual quoting processes and toward simplifying its product catalog.
Which recommendation should the Solution Architect make given the business requirements?

Accepted Answer

Correct answer: C

Question 7

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis
shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and
do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication
channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

Accepted Answer

Correct answer: D

Question 8

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users
are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The
same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically
enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

Accepted Answer

Correct answer: C

Question 9

A Solution Architect is presenting a design for the Phase 1 rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B
Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product
images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design. Further, the business wants the Solution
Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.
Which two responses should a Solution Architect present to the stakeholder s? Choose 2 answers

Accepted Answer

Correct answer: AB

Question 10

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However,
the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

Accepted Answer

Correct answer: C