Question 1

The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.
Which component should the consultant recommend to meet their needs?

Accepted Answer

Pathways and Plan Requirements are two components that the consultant can recommend to meet the requirement of providing a way for students and advisors
to picture academic options more clearly and visualize degree requirements. Pathways is a component that allows users to create and manage academic plans for
students, such as majors, minors, or certificates. Pathways can help students and advisors picture academic options more clearly by showing the courses and
requirements needed to complete an academic plan. Plan Requirements is a component that allows users to define and group the requirements for an academic
plan, such as credits, courses, or electives. Plan Requirements can help students and advisors visualize degree requirements by showing the progress and status
of each requirement for an academic plan. Success Plans and Path are not components that can meet the requirement of providing a way for students and
advisors to picture academic options more clearly and visualize degree requirements. References:
? https://www.salesforce.org/products/student-success-hub/overview/
? https://powerofus.force.com/s/article/SSHub-Pathways
? https://powerofus.force.com/s/article/SSHub-Plan-Requirements

Question 2

A higher education institution has used Salesforce for many years and has Person Accounts enabled. The institution wants to install the Education Data
Architecture (EDA) in its existing Salesforce environment.
Which consideration should the consultant discuss with the institution?

Accepted Answer

In Education Cloud, data about individual people, such as students, faculty, alumni, and external contacts, are saved on the Account object as Person Accounts.
However, when it comes to EDA, Person Accounts are not supported because EDA uses a different account model designed to accommodate the complex
relationships and affiliations unique to educational institutions2. It??s important to discuss with the institution that if they want to use EDA, they will need to
consider how to handle existing Person Accounts, as they would need to transition to the EDA account model, which does not support Person Accounts directly1.

Question 3

A university is planning an enterprise wide implementation of the Education Data Architecture (EDA). It has asked the consultant do an analysis of standard
functionality in EDA to identify additional apps it may need to purchase.
What is a standard feature of EDA?

Accepted Answer

Address Management is a standard feature of EDA that the consultant can mention as part of the analysis of standard functionality in EDA. Address Management
is a feature that allows the consultant to store multiple addresses for a Contact or an Account, and specify which address is current, seasonal, or preferred.
Address Management also provides reports and dashboards that show address verification status and address changes. Student Advising, Event Management,
and Degree Auditing are not standard features of EDA, but rather additional solutions or apps that may need to be purchased. References:
? https://powerofus.force.com/s/article/EDA-Addresses
? https://powerofus.force.com/s/article/EDA-Data-Dictionary

Question 4

What should a consultant recommend to a university that wants a successful Data Governance committee?

Accepted Answer

The consultant should recommend to use a RACI matrix to define member roles for a university that wants a successful Data Governance committee. A RACI
matrix is a tool that clarifies the roles and responsibilities of different stakeholders in a project or a process, using four categories: Responsible, Accountable,
Consulted, and Informed. A RACI matrix can help the university have a successful Data Governance committee by defining and communicating who is responsible
for making decisions, who is accountable for ensuring quality and compliance, who is consulted for providing input or feedback, and who is informed about the
outcomes or changes related to data governance. Creating a Center of Excellence queue, setting up a Salesforce Adoption Dashboard, or referring committee
members to Trailhead are not recommendations for a university that wants a successful Data Governance committee. References:
? https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
? https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-raci

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Question 5

The university advancement team wants the ability to track students?? prior and current connections to other schools.
Which two object should the consultant evaluate to connect students to other educational institutions?

Accepted Answer

The consultant should evaluate the Education History and Affiliations objects to connect students to other educational institutions. Education History tracks the
previous or current education of a Contact, such as the school name, degree, and graduation date. Affiliations track the relationship between a Contact and an
Account, such as a student and a school. Relationship is an object that tracks the personal or professional connection between two Contacts, not between a
Contact and an Account. Program Plan is an object that defines the requirements for completing an academic program, not the connection to a school.
References:
? https://help.salesforce.com/s/articleView?id=sf.ssh_education_history.htm&type=5
? https://help.salesforce.com/s/articleView?id=sf.ssh_affiliation.htm&type=5
? https://help.salesforce.com/s/articleView?id=sf.ssh_relationship.htm&type=5
? https://help.salesforce.com/s/articleView?id=sf.ssh_program_plan.htm&type=5

Question 6

A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a
Community user is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact
record is created.
Which step should the consultant verify when troubleshooting the issue?

Accepted Answer

The consultant should verify that trigger handlers were loaded into production when troubleshooting the issue of only the contact record being created when a
contact record is created and a Community user is supposed to be created leveraging Table-Driven Trigger Management (TDTM) for the school that is
implementing Salesforce with EDA to track parents and students in a community. Trigger handlers are classes that contain the logic for EDA triggers and can be
controlled by Trigger Handler records. Trigger handlers need to be loaded into production before deploying declarative customizations or enabling features that
depend on them. The consultant should verify that trigger handlers were loaded into production by checking if the EDA_TDTM package was installed or if the
Trigger Handler records were created. The community being set to Active or declarative automations being deployed successfully are not steps that the consultant
should verify when troubleshooting the issue of only the contact record being created when a contact record is created and a Community user is supposed to be
created leveraging TDTM for the school that is implementing Salesforce with EDA to track parents and students in a community. References:
? https://powerofus.force.com/s/article/EDA-TDTM
? https://powerofus.force.com/s/article/EDA-Installation

Question 7

An institution??s office of Career service wants to solution that allows student to schedule appointments with nay available counselor directly from a portal.
On which object is the availability configured?

Accepted Answer

? Configuring Availability for Appointments:
? Setting Up Benefit Schedule:
? Integration with Portals:
? Training and Adoption: References:
? Salesforce Education Cloud Documentation: Benefit Schedule

Question 8

An Admissions office is interested in Admissions Connect to process student applications. Which consideration should the consultant advise?

Accepted Answer

The consultant should advise that the application form requires OmniStudio as a consideration when using Admissions Connect to process student applications
for the Admissions office. OmniStudio is a product that allows users to create and manage digital experiences for customers or constituents. OmniStudio is
required to create and customize the application form in Admissions Connect, which is the online form that applicants use to submit their information and
documents for admission. The consultant should advise that the application form requires OmniStudio as a consideration when using Admissions Connect to
process student applications for the Admissions office by explaining the benefits and challenges of using OmniStudio for creating and customizing the application
form, such as flexibility, functionality, or configuration. Admissions Connect requires a third- party app, Experience Cloud is required, or Application Review
requires Tableau CRM are not considerations that the consultant should advise when using Admissions Connect to process student applications for the

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Admissions office. References:
? https://www.salesforce.org/products/admissions-connect/overview/
? https://www.salesforce.org/wp-content/uploads/2021/06/Salesforce.org- Admissions-Connect-Tableau-Accelerator.pdf

Question 9

A university Advancement office uses the Education data Architecture (EDA).
Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?

Accepted Answer

? Tracking Historical Data with EDA:
? Using Affiliations for Targeted Outreach:
? Implementation Steps:
References:
? Salesforce EDA Documentation: Affiliations

Question 10

A college needs to extend capabilities of its existing Salesforce environment that uses the Education Data Architecture (EDA). The college want to ensure that any
future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) Functionality.

Accepted Answer

The consultant should advise the college to use third-party apps that are EDA ready, because this can ensure that any future apps and configurations are
compatible and support the Table Driven Trigger Management (TDTM) functionality. EDA ready apps are apps that have been certified by Salesforce.org as
compatible with EDA and its features, such as TDTM. TDTM is a feature that allows users to customize the behavior of EDA triggers and disable or enable them
as needed. EDA ready apps can help the college extend the capabilities of their existing Salesforce environment without compromising the functionality or
performance of EDA. Using the yaml file from Salesforce.org GitHub, using a Salesforce.org community solution, or using third-party apps that are powered by
EDA are not advice that the consultant should give to the college. References:
? https://powerofus.force.com/s/article/EDA-Certified-Apps
? https://powerofus.force.com/s/article/EDA-TDTM