Question 1

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent
follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Accepted Answer

Correct answer: AD

Question 2

Universal Containers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once.
Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

Accepted Answer

Correct answer: AB

Question 3

Which two considerations impact the scheduled timeframe of Multi-day Work? Choose 2? answers

Accepted Answer

Correct answer: AD

Question 4

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can
be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

Accepted Answer

Correct answer: C

Question 5

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM. On which object should a Consultant set Operating Hours to meet
this requirement?

Accepted Answer

Correct answer: D

Question 6

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work
requests. What should a Consultant implement to assist the dispatch team?

Accepted Answer

Correct answer: C

Question 7

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service
Schedule Optimization user?

Accepted Answer

Correct answer: F

Question 8

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50
minutes from home.
Which action should a consultant recommend?

Accepted Answer

Correct answer: B

Question 9

Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians’ view?

Accepted Answer

Correct answer: A

Question 10

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is
created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To
meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are
reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

Accepted Answer

Correct answer: D