Question 1

Prior to Quebec, when you click Change > Create New, which page is displayed?

Accepted Answer

Correct answer: E

Question 2

In Change Management, what does a Model State contain? (Choose two.)

Accepted Answer

Correct answer: AD

Question 3

A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?

Accepted Answer

Correct answer: E

Question 4

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?

Accepted Answer

https://docs.servicenow.com/ja-JP/bundle/utah-it-service- management/page/product/problem- management/concept/c_ProblemManagementProcess.html

Question 5

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Accepted Answer

Correct answer: C

Question 6

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Accepted Answer

Correct answer: DE

Question 7

What would you use to create Incident records based on email sent by users or systems?

Accepted Answer

Correct answer: C

Question 8

When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

Accepted Answer

Correct answer: B

Question 9

Users with which role can Communicate a workaround or fix? (Choose two.)

Accepted Answer

Correct answer: BD

Question 10

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?

Accepted Answer

Correct answer: B